1. Is High Speed Internet Access offered? Once you determine high-speed availablility you need to consider what you are trying to accomplish. For example, Fairmont offers the equivalent of a T1 connection to the Internet at all properties, so webcasts, VPN connections, checking email and basic surfing are all easily done. If the group needs more bandwidth or its own connection, determine the necessary lead time (generally 6-8 weeks but will vary with regional provider).

2. What type of network is it run on? Hotels will advertise high-speed Internet connections but what are you connecting to? Ask, as you may be comparing apples to oranges. Fairmont has partnered with Cisco to provide a premium, networked infrastructure. The alternative could be a hodgepodge of different makes and models that are sub par, unstable, and generally provide a poor Internet experience.

3. Is the Internet easily accessible? Ask how guests or attendees connect. Fairmont offers a ”plug & play” solution and requires no configuration on the part of the guest - or guests can access via a wireless connection in many public areas of the hotels.

4. Will VPNs (Virtual Private Networks) run in the hotel? If you are concerned about attendees connecting to your office through a VPN, a key question to ask is if your attendees need to share a unique IP address. Fairmont provides all connections with a fully-routable IP address with no restrictions by firewalls, proxy servers or network address translation (NAT). The unique public IP address means guests are unlikely to run into software usability issues, a characteristic more typical of low-quality HSIA offerings that share banks of public IP addresses across users.

5. What do attendees need to access their computers? It’s important to remind the conference attendees to check that their equipment is configured to connect to the Internet and bring any equipment that is specific to their laptops, in particular their own power supply. Laptops and computers will need a working Ethernet card (NIC) for wired connections and a wireless card to connect to the wireless network.

6. Who controls the entry points for Internet access? Having a third-party vendor providing the Internet service adds another level of complication to planning your meeting. If there are problems, will you need to contact the vendor to troubleshoot the problem?

7. Can kiosks/cyber cafes be set up? Cyber Cafes are an easy way of providing attendees a way of checking email and staying up-to-date during a conference.

8. Is wireless access available and where? If the meeting includes attendees not staying in the hotel, wireless allows them to stay up to date. Fairmont has partnered with Intel to provide Centrino mobile technology-verified hotspots in public areas of all our properties.

9. Is the staff knowledgeable and does hotel offer tech support? This may impact the level of sophistication of your program. Fairmont has technology staff dedicated to helping our sales and conference service teams make functions a success. In addition, guests can access the 24/7 Virtual Assistant for complimentary tech assistance, via an 800-line manned by Fairmont IT staff.

10. How will the group be charged? Options include setup charges, daily rental fees and fees per room or event. Fairmont will be launching a new service that allows planners to bundle the costs in the guest room, meeting room and wireless, allowing attendees to seamlessly move within the hotel and stay connected without multiple prompts for payments.

Finally, discuss the goals of the function in addition to the technology needs. Often, by giving the Conference Planners and Sales Team background on the meeting, they can make suggestions for technology applications never even imagined - such as wireless breakouts in a garden - definitely a breath of fresh air to attendees!

Ask Fairmont First, and call 1(866) 662-6060, a dedicated toll-free number for meeting planners. Visit us online at www.fairmont.com for information about local sales offices or to submit on online proposal.

Fairmont Hotels & Resorts is a collection of world-class resorts and city center hotels that enjoy unrivalled prominence in the communities where they are located. Operating 42 properties throughout six countries, Fairmont is committed to providing guests with exceptional service in distinctive surroundings.